RT Aesthetics Privacy Policy

Your privacy is important to us. It is RT Aesthetics’ policy to respect your privacy regarding any information we may collect from you across our website, http://rtaesthetics.co.uk, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 1 June 2017.

Our Promise:

RT Aesthetics are committed to protecting your privacy and will ensure that any information you provide to us will be collected and used in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003. We will not share your data with any third party except for administrative purposes relating to the services we provide and where we may be required to do so by law.

Who we are

Our website address: http://rtaesthetics.co.uk.

Our physical address: The Knowles, Front Street, Whickham, NE16 4SN

Our contact number: 0191 649 8699

Our email address: info@rtaesthetics.co.uk

Controllers of Personal Information

Any personal information provided to or to be gathered by rtaesthetics.co.uk is controlled primarily by RT Aesthetics LTD, The Knowles, Front Street, Whickham, NE16 4SN.

Information We Collect

The information we learn from users helps us personalise and continually improve your experience at RT Aesthetic. We will only use your information to provide you with information about products and services that you have requested and provide you with information regarding RT Aesthetics, treatments, products, special offers, competitions, promotions, news and advice that you may be interested in, and generally maintain your records. Below are the types of information we gather.

Information We Collect:

We collect the following information:

Online:

Name, Email address, Telephone numbers and treatment interests.

Offline:

Name, Email address, Telephone numbers, Age, Address and DOB, Occupation, Medical History, Lifestyle History, Photographs.

The correct medical and lifestyle history is needed by us and necessary for us to be able to carry out safe and effective treatments for you. Before and after photographs are required for your records to enable us to monitor your progress and are required by our insurers. These will not be shared or viewed by anyone unless we have permission to do so. You can choose not to provide certain information but then you might not be able to receive products or services from us.

We use the information that you provide for such purposes as responding to your information requests, customising treatment programmes for you, improving our Site and how we communicate with you.

How We Store Your Information:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access, we have put in place suitable physical and electronic procedures to safeguard your information.

Your electronic contact details are stored on our CRM systems, HubSpot, Timely Active campaign, Mail-chimp and Google, and our Clinic Management software system Timely & Xero. The software providers are GDPR compliant for your data protection and use secure methods.

All marketing and promotional content is created in-house by our team.

Any personal and medical information we hold for you offline (i.e your treatment records) will be stored in a secure and locked filing cabinet in a private office, accessed only by staff of RT Aesthetics LTD.

We are required by law to keep your records for a minimum of 10 yrs after which time it can be securely destroyed.

How We Communicate With You:

Marketing – We generally communicate with you via:

Email – We email you with information about products and services that you have requested and provide you with information regarding RT Aesthetics, treatments, products, special offers, competitions, promotions, news and advice that you may be interested in,

SMS – We send occasional SMS for special offers and promotions

Telephone – We phone you to follow up with your treatment enquiry or occasionally we will call you to tell you about new treatments you may be interested in of special offers.

Direct-mail – From time to time we may send you direct mail, such as Greetings cards, brochures, treatment information, vouchers and special offers.

Facebook Messenger – If you subscribe to our Facebook messenger app, from time to time we will message you with news about treatments, special offers and competitions.

We will also send you appointment reminders via Email and SMS.

Your Rights:

If at any point you believe the information we hold is incorrect you may request to see this and have it corrected or deleted.

You have the right to unsubscribe from our marketing and promotions. To do so please email info@rtaesthetics.co.uk

If you would like to change your preferences in how we contact you for appointment reminders and any other correspondence  please email us at

Automatic Information:

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information when your Web browser accesses rtaesthetics.co.uk. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience if we cannot recognise you, we want you to be aware that these tools exist.

Here are the types of information we gather.

Information We Collect:

We collect the following information:

Online:

Name, Email address, Telephone numbers and treatment interests.

Offline:

Name, Email address, Telephone numbers, Age and DOB, Occupation, Medical History, Lifestyle History, Photographs.

The correct medical and lifestyle history is needed by us and necessary for us to be able to carry out safe and effective treatments for you. Before and after photographs are required for your records to enable us to monitor your progress and are required by our insurers. These will not be shared or viewed by anyone unless we have permission to do so.

You can choose not to provide certain information but then you might not be able to receive products or services from us.

We use the information that you provide for such purposes as responding to your information requests, customising treatment programmes for you, improving our Site and how we communicate with you.

How We Store Your Information:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access, we have put in place suitable physical and electronic procedures to safeguard your information.

Your electronic contact details are stored on our CRM systems, Infusionsoft and Pipedrive, and our Clinic Management software system Pabau. The software providers are GDPR compliant for your data protection.

All marketing and promotional content is created in-house by our team.

Any personal and medical information we hold for you offline (i.e your treatment records) will be stored in a secure and locked filing cabinet in a private office, accessed only by staff of The Body Clinic.

We are required by law to keep your records for a minimum of 10 yrs after which time it can be securely destroyed.

How We Communicate With You:

Marketing – We generally communicate with you via:

Email – We email you with information about products and services that you have requested and provide you with information regarding The Body Clinic, treatments, products, special offers, competitions, promotions, news and advice that you may be interested in,

SMS – We send occasional SMS for special offers and promotions

Telephone – We phone you to follow up with your treatment enquiry or occasionally we will call you to tell you about new treatments you may be interested in of special offers.

Direct mail – From time to time we may send you direct mail, such as Greetings cards, brochures, treatment information, vouchers and special offers.

FaceBook Messenger – If you subscribe to our FaceBook messenger app, from time to time we will message you with news about treatments, special offers and competitions.

Communications – We will also send you appointment reminders via Email and SMS.

Your Rights:

If at any point you believe the information we hold is incorrect you may request to see this and have it corrected or deleted.

You have the right to unsubscribe from our marketing and promotions. To do so please click HERE

If you would like to change your preferences in how we contact you for appointment reminders and any other correspondence  please email us at info@thebodyclinic.uk.com

Automatic Information:

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information when your Web browser accesses https://thebodyclinic.uk.com. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience if we cannot recognise you, we want you to be aware that these tools exist.

What about Cookies?

Cookies are most often small text files that websites may put on your computer whilst you are browsing. Cookies are used for many different purposes. For example, they can:

  • Help search engines remember that you want your search results in English;
  • Help a website remember your preferences so that you don’t need to customise it every time;
  • Help our website to deliver a better service by showing you the content most relevant to you;
  • Identify and resolve errors so that the site is improved for everybody;
  • Analyse how well a website is performing.

The most common function of cookies is to remember bits of information that help make browsing the web easier and more hassle-free for you.

Here is an example of a cookie:

  • Name: SomeCookie
  • Value: 1234a5b678c9
  • Domain: [Domain name]
  • Expires: [date]

The cookie explained:

  • Name = The name of the cookie
  • Value = The piece of information that the cookie is created to store
  • Domain = The website where the cookie is used
  • Expires = The date when the cookie will be deleted from your web browser

All modern browsers have tools to help you delete or block cookies. But it’s important to remember that many websites need cookies in order to function properly. By deleting or blocking cookies, you could also block certain personalised features and you may not be able to take full advantage of some of the website’s features.

To find out how to turn cookies on or off, see how to manage cookies.

Does RT Aesthetics share the Information it receives?

No. We will never share or sell your personal information. The information you have provided is only used by us.

Controlling Your Personal Information:

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by clicking UNSUBSCRIBE or emailing us at info@rtaesthetics.co.uk.

We will not sell, distribute or lease your personal information to third parties.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to The Body Clinic Pedmore Ltd. 105 Worcester Lane, Pedmore, Stourbridge. West Midlands. DY9 0SJ

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Notices and Revisions

If you have any concern about privacy at RT Aesthetics, please e-mail us a thorough description and we will try to resolve the issue for you.

Our business changes constantly and our Privacy Notice and the Terms & Conditions will change also. You should check our website frequently to see any changes

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

  •     Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.​

The DPA & GDPR May 2018:
We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into affect from May 2018. We will update this policy accordingly after the completion of the UK’s exit from the European Union.

Use of Cookies:
This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

What are cookies? Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Website Visitor Tracking:
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Adverts and Sponsored Links:
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Downloads & Media Files:
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.

Contact & Communication With us:
Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in ‘The policy’ above.

Email Mailing List & Marketing Messages:
We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Mailchimp lists). The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

Our EMS (email marketing service) provider is; [Mail Chimp & Timely] and you can read their privacy policy in the resources section or email info@rtaesthetics.co.uk for more information.

External Website Links & Third Parties:
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

Shortened URL’s; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage:
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.​

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

Resources & Further Information:
Overview of the GDPR – General Data Protection Regulation

Data Protection Act 1998

Privacy and Electronic Communications Regulations 2003

v.3.0 November 2017 Edited & customised by: RT Aesthetics LTD.

GDPR UPDATE:

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.