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RT Aesthetics Terms & Conditions

Last updated August 2024

Please read our complete terms and conditions carefully. By engaging in any of the following actions, you are deemed to have accepted these terms:

  • Acceptance by signing any client consent forms.
  • Making payment for any treatment, consultation, product, or service.
  • Attempting payment through any means, whether or not the payment is successful.
  • Utilising RT Aesthetics services, including but not limited to calling us, submitting your details on our website, visiting our website, emailing us, visiting our clinic, corresponding with us in writing, or engaging with us on our social media platforms.
  • Booking any service with us, thereby becoming a client of RT Aesthetics.

Booking Process

At RT Aesthetics, we offer convenient booking options via phone and our online booking system. We require your full name, contact number, and email address to secure your booking. If an email address is provided, a booking confirmation will be sent to you. You are responsible for promptly informing us of any changes to your contact details to ensure seamless communication.

Pre-Appointment Forms

Prior to your appointment, you will receive essential forms via text message that must be completed before you visit the clinic. These forms are crucial for preparing your treatment and must be submitted in advance. We send these forms 48 hours before your appointment; however, if you book within 48 hours, they may not be sent until the day of your scheduled visit.

Consultation Appointments

Face-to-face consultation appointments are charged at £20, which is required at the time of booking to secure your slot. Please note that this fee is non-refundable, as it covers the time and expertise of our practitioners.

Deposit Payment for Treatments

A deposit is required to book any treatment at RT Aesthetics. This deposit will be collected via card payment at the time of booking and is non-refundable. This policy helps us manage our schedule and resources effectively.

Appointment Confirmation and Reminders

Once your appointment is booked, you will receive a confirmation email. Additionally, to help you remember your appointment, we will send an SMS reminder 48 hours before and an email reminder 72 hours before your scheduled time.

Rescheduling and Cancellation Policy

Your appointments are highly valued at RT Aesthetics. Each time slot is specifically reserved for you, and we understand that sometimes plans may change. However, we require a minimum of 48 hours’ notice for any rescheduling or cancellation. This allows us to offer the slot to another client who may be on our waiting list.

  • Rescheduling: Must be done with at least 48 hours’ notice.
  • Cancellations: Deposits are forfeited if you choose to cancel your appointment for any reason.
  • Late Cancellations/No-Shows: If you cancel within 48 hours, fail to attend, or arrive late, you will be charged 100% of the service fee.

Please note that we retain your card details provided during booking and will use them to charge any applicable fees for late cancellations, no-shows, or late arrivals. For more details, refer to our ‘Consent to Use Saved Card Details for Payment’ policy.

Late Arrival Policy

Punctuality is crucial to ensure the smooth running of our clinic. If you arrive more than 10 minutes late for your appointment, please be aware that your appointment may be cancelled, and you will be charged the full service fee.

Special Offers

All special offers require full payment at the time of booking and are non-refundable. These offers cannot be retroactively applied to pre-existing bookings, ensuring fairness and consistency.

No-Show Policy

If you do not attend your scheduled appointment without prior notification, 100% of the reserved service amount will be charged to the card used for booking.

Payments

By providing and storing your credit card information with us, you authorise RT Aesthetics to charge your card for any outstanding invoices. Please note that once payments are made, they are non-refundable.

Refund Policy

RT Aesthetics is committed to transparency and compliance with UK law regarding our refund policy. Please review the following terms:

  1. Fees for Treatment: The fees you pay cover the treatment itself, including consultation, assessment, provision of information and advice, safe treatment with evidence-based products, and follow-up care as necessary. While we strive to deliver excellent service, we cannot guarantee specific results, and therefore, we do not offer refunds if the outcome does not meet your expectations.
  2. Services: All treatments, services, packages, courses, and products purchased at our clinic are non-refundable. This policy ensures that our service standards remain consistent.
  3. Deposit Payments: Deposits are non-refundable, even if you choose to cancel your appointment. This helps us manage our schedule effectively.
  4. Treatments in Progress: Once a treatment has been performed, it is non-refundable under any circumstances. This policy upholds the integrity of our services and associated fees.
  5. Medical Contraindications: The only exception to our refund policy is for severe or long-term illness that contraindicates treatment. A medical certificate must be provided within 48 hours of notifying us. If the treatment has not commenced or if there are remaining sessions in a treatment package, we will issue a refund, deducting the cost of services provided at the full price, along with a £200+VAT refund administration charge.
  6. Treatment Timeframes: All treatment courses must be completed within nine months of purchase, and treatment packages must be used within twelve months. This ensures efficient scheduling and delivery of services.
  7. Gift Vouchers: Gift vouchers must be redeemed within twelve months from the date of purchase or within the specified timeframe on the voucher. Standard cancellation and no-show terms also apply to gift vouchers.
  8. Products: Products purchased at our clinic or an event are non-refundable. However, if you purchased a product online, you may return it within 28 days following the terms outlined at RT Skin.
  9. Treatment Packages: All treatment courses are valid for nine months, and all packages are valid for twelve months from the date of purchase or deposit payment. If the package expires or if you choose not to continue treatment, no refund will be provided.

Booking Process: We accept bookings by phone and through our online booking system. To secure your booking (client), we require your full name, contact number, and email address. If you provide an email address, you will receive a booking confirmation. Please promptly notify us of any changes to your contact details.

Pre-Appointment Forms: Before your appointment, we will send you text messages containing forms that must be completed before your clinic visit. These forms are essential and must be filled out before attending the clinic. They are sent 48 hours before your appointment via text message. If you have booked within 48 hours of your appointment, they may not be sent until the day of your appointment.

Consultation Appointments: Face-to-face consultation appointments are charged at £20, which will be taken upon booking to secure your consultation. This payment is non-refundable.

Deposit Payment for Treatments: A deposit payment is required to book any treatment, and it will be collected at the time of booking via card payment. All deposits are non-refundable.

Appointment Confirmation: We will confirm your appointment by email.

Reminder Notifications: An appointment reminder SMS will be sent to you 48 hours before your appointment, and an email reminder will be sent 72 hours before your appointment.

Rescheduling and Cancellation Policy:

We place great importance on your appointments at RT Aesthetics Ltd. Each appointment is specially reserved for you, and while we recognise that occasional scheduling changes may be required, we kindly ask for a minimum of 48 hours’ notice for cancellations. Please appreciate that when you forget or cancel your appointment without adequate notice, it not only leaves a gap in our schedule but also denies clients on our waiting list the chance to benefit from our services.

  • Any appointment must be rescheduled with a minimum of 48 hours notice.
  • Deposit payments will be forfeited in full should you choose to cancel your appointment for any reason.
  • Cancellation within 48 hours, non-attendance, or late arrival will incur a charge of 100% of the service booked.
  • We will retain card details provided during booking to charge any fees if you fail to attend, cancel with less than 48 hours notice, or arrive late to your appointment. More terms and conditions regarding this can be found under our ‘Consent to Use Saved Card Details for Payment‘.

Clinic Terms

Late Arrival Policy: If you are more than 10 minutes late for an appointment, please be aware this may result in your appointment being cancelled and you being charged 100% of the service booked.

Rescheduling and Package Deduction: Treatment packages cancelled with less than 48 hours’ notice, late arrival, or no-shows will be deducted from the total package or charged at full price.

Special Offers: Special offers require full payment upon booking and are non-refundable. These offers cannot be applied to pre-existing bookings.

Price Matching: Price matching is subject to local clinics only. Evidence must be provided through an official price chart, a clear and obvious picture, or an official website link at our reception desk. We reserve the right to reject price-matching requests if deemed inequitable towards our business.

No-Show Policy No-shows will be charged 100% of the reserved service amount taken from the card used for booking.

Refund Policy: Fees charged for treatment are for the treatment delivery and associated services. All treatments, services, packages, courses, and products are non-refundable. Exceptions apply only in cases of a serious or long-term illness confirmed by a medical certificate within 48 hours of notification.

Treatment Validity: All courses of treatment are valid for nine months from the date of purchase/deposit payment. Treatment packages are valid for 12 months from the purchase/deposit payment date. Once a package expires, no refunds will be given. If you choose not to continue treatment, you will lose the cost of that package. Single treatments are valid for only 6 months.

Gift Vouchers: Gift vouchers are non-refundable, valid for 12 months from purchase, and must be presented when booking. Late cancellation and “failure to show” terms also apply to gift vouchers.

Email Disclaimer: The contents of our emails are confidential and intended solely for the addressee. Any unauthorised use, disclosure, or reliance on the information herein is prohibited. We are not responsible for errors or omissions in email messages.

Price Alteration: We reserve the right to alter prices without prior notice.

Payments: By providing and storing your credit card information, you authorise us to charge your card for outstanding invoices. Payments are non-refundable once made.

Data Security: Personal details are kept confidential and safe during consultation procedures. Refer to our privacy policy for more details.

Medical Conditions: Please inform your practitioner of any medical conditions before booking.

Mobile Phones: Please refrain from using mobile phones during your time at the clinic.

Children: Children under 18 are not accommodated at our clinic.

Personal Items: Ensure you retrieve all your items before leaving as we cannot be held responsible for lost items.

Single Treatment Sessions: Single treatments are valid for only 6 months from the deposit payment or payment in full.

Consent to Use Saved Card Details for Payment

By booking any service or providing your payment card details to RT Aesthetics Ltd, you expressly consent to the following terms and conditions:

  1. Authorisation: You authorise RT Aesthetics Ltd to use the payment card details you provide for the purpose of processing payments for any charges, fees, or costs associated with the services and products offered by RT Aesthetics Ltd, including but not limited to treatment fees, consultation fees, and any other charges incurred.
  2. Stored Card Details: RT Aesthetics Ltd will securely store the payment card details provided by you at the time of booking. These details will be stored in compliance with applicable data protection laws and industry standards to ensure the security and confidentiality of your information.
  3. Payment Deductions: You acknowledge and agree that RT Aesthetics Ltd may use the stored payment card details to charge your card for the payment of any fees, charges, or costs incurred in connection with the services or products you have booked or received.
  4. Notification: RT Aesthetics Ltd will make reasonable efforts to notify you in advance of any payment to be deducted from the stored card details. This notification may include but is not limited to email correspondence and billing statements.
  5. Responsibility: It is your responsibility to ensure that the payment card details provided are accurate and up to date. You are also responsible for keeping your card details valid and for promptly notifying RT Aesthetics Ltd of any changes to your card information.
  6. Dispute Resolution: In the event of any dispute regarding charges made using the stored card details, you agree to contact RT Aesthetics Ltd promptly to resolve the matter. Any disputed charges will be handled in accordance with our standard dispute resolution procedures.

Payment Dispute Resolution Procedures

At RT Aesthetics Ltd, we are committed to providing our services while adhering to UK law and regulations. To ensure transparency and protect our business interests, we have established the following detailed payment dispute resolution procedures:

1. Contacting Us: If you have concerns, queries, or disputes regarding charges on your payment card, it is imperative that you promptly contact our customer support team using the official contact details provided on our website. Your prompt communication allows us to address the matter efficiently.

2. Informal Resolution: We are dedicated to resolving payment disputes amicably and directly with you. We firmly believe that most payment disputes can be successfully resolved through open and transparent communication. Our commitment is to work diligently with you to find a fair and just solution.

3. Formal Dispute Resolution: In situations where an informal resolution is not feasible or when further investigation is warranted, we may initiate a formal dispute resolution process. This formal procedure may involve collecting comprehensive information, conducting thorough investigations, and engaging with relevant parties to reach a just and equitable resolution.

4. Charge for Fraudulent or Unauthorized Disputes: In the event that you initiate a payment dispute that is subsequently determined to be fraudulent or unauthorized by RT Aesthetics Ltd, the following terms and conditions apply:

4.1. Dispute Handling Fee: RT Aesthetics Ltd retains the right to charge a handling fee of £200 plus VAT for any payment dispute found to be fraudulent or unauthorized. This fee is intended to recover the administrative and investigation costs incurred by our business as a result of such disputes.

4.2. Fraudulent Disputes: A fraudulent payment dispute is defined as a dispute made without a valid reason, with the intention to evade payment for services or products that have been legitimately received from RT Aesthetics Ltd. Fraudulent disputes may also encompass disputes initiated without adhering to the agreed-upon payment dispute resolution procedures.

4.3. Unauthorized Disputes: An unauthorized payment dispute refers to a dispute initiated without proper authorization or in contravention of the terms and conditions agreed upon when booking services with RT Aesthetics Ltd.

4.4. Resolution of Fraudulent or Unauthorized Disputes: Upon your initiation of a payment dispute, should RT Aesthetics Ltd determine the dispute to be fraudulent or unauthorized, you will be duly notified of the outcome. The handling fee will be charged to your account. Additionally, we reserve the right to take further legal action, as required, to recover the disputed amount.

By accepting these terms and conditions, you confirm that you understand and agree to the payment dispute resolution procedures outlined above, including the handling fee for fraudulent or unauthorized disputes. Our objective is to ensure compliance with UK law, maintain transparency, protect our business interests, and uphold fair and equitable business practices. If you have any questions or concerns about these procedures, we encourage you to contact us for further clarification.

Refund Policy

At RT Aesthetics Ltd, we want to ensure clarity and compliance with UK law regarding our refund policy. Please read the following refund policy which outlines the terms for fees charged for our services and products:

1. Fees for Treatment: The fees charged for our treatment services encompass the delivery of the treatment itself, along with accompanying services, which include:

  • Consultation and assessment
  • Provision of information and advice
  • Safe treatment using evidence-based products
  • Follow-up appointments and aftercare advice and support as deemed appropriate

While we are dedicated to providing excellent service, offering factual, honest, and ethical advice, ensuring safe treatment by experienced professionals, and using premium products, it’s essential to understand that we cannot guarantee specific results. Consequently, we do not offer refunds if the results achieved fall short of your expectations.

2. Services: All treatments, services, packages, courses, and products purchased at our clinic are non-refundable. This policy is in line with our commitment to transparency and consistent service standards.

3. Deposit Payments: Deposit payments are non-refundable if you choose to cancel your appointment for any reason. This ensures that we can effectively manage our schedule and accommodate clients who seek our services.

4. Treatments in Progress: Treatments that have already taken place will not be eligible for refunds under any circumstances. We are dedicated to maintaining the integrity of our services and their associated fees.

5. Exception for Medical Contradiction: The only exception to our refund policy is in cases of a severe or long-term illness that contraindicates the treatment. This must be confirmed by a medical certificate within 48 hours of notifying us of the medical issue. If the treatment has not yet started or the client has treatments remaining within a treatment package, RT Aesthetics Ltd will issue a refund, deducting the cost of the services provided at the total price and applying our refund administration charge of £200+VAT.

6. Treatment Timeframes: All courses of treatments must be utilised within nine months of purchase, and all packages of treatments must be utilised within twelve months of purchase. This is to ensure that services and appointments are efficiently scheduled and delivered.

7. Gift Vouchers: Gift vouchers must be redeemed within twelve months from the date of purchase or within the timeframe specified on the gift voucher itself. Please note that standard cancellation and “no-show” terms also apply to gift vouchers.

8. Products: For products purchased at our clinic or an event, refunds are not applicable. However, if you purchased a product online, you can return it within 28 days of purchase, following the RT Skin terms and conditions, which are available at www.rtskin.co.uk.

9. Treatment Packages

  • All courses of treatments are valid for nine months from the date of purchase/deposit payment.
  • All treatment packages are valid for twelve months from the purchase/deposit payment date.
  • If the package expires and/or you decide not to continue treatment, no refund will be given.
  • If you no longer want to attend the clinic for your treatment, you will lose the cost of that package.

Treatment Disclaimer

Please carefully read the following disclaimer, which outlines important information about our treatments and the content on our website:

  1. Treatment Results: The outcomes of our treatments can vary significantly from person to person due to differences in lifestyle, physiology, medical history, and other individual factors. For example, while you may lose inches during an Emerald Laser treatment, consuming a high-calorie diet could quickly reverse these results. The images, videos, and claims presented on our website are intended to illustrate potential results, not guaranteed outcomes. RT Aesthetics does not make any guarantees or warranties regarding specific treatment results, as individual experiences may vary. Some treatments may provide internal benefits that are not immediately visible.
  2. Pricing Information: We strive to keep our pricing transparent and offer various payment options, including interest-free finance. However, please be aware that the exact cost of your treatment will be confirmed during your consultation. While we endeavour to keep our website accurate and up to date, prices and availability may change. Additionally, UK law prohibits offering discounts on certain prescription medicines. We aim to clarify this in our promotions, but if it’s not immediately clear, we will explain it during your consultation.
  3. Website Information: The information provided on the RT Aesthetics website is intended for educational purposes only and should not be considered medical advice. It is not a substitute for professional medical consultation, diagnosis, or treatment. We recommend consulting your healthcare provider before considering any treatments, especially if you have existing medical conditions or concerns about your health. While we strive for accuracy, we do not warrant that the information on our website is complete, current, or applicable to your situation. We may update content or product details without notice. Use of our website is at your own risk, and this does not affect your statutory rights.
  4. Consultation with a Healthcare Provider: If you have any medical conditions or health concerns, it is crucial to consult with your healthcare provider before pursuing any treatments. Your health and well-being are our priority, and we want to ensure that any decisions you make are informed and appropriate for your specific needs.

Please take a look at our Privacy Policy

Website Links

We accept no responsibility for the content of sites unrelated to www.rtaesthetics.co.uk, which we may have links with or for any content displayed on this site. The existence of links from to other sites does not imply www.rtaesthetics.co.uk endorsement of the sites’ entire content (due to the changing nature of the net) or of their officers or employees. However, if you have a complaint about a particular site to which www.rtaesthetics.co.uk has a link, please write to us with details, and we will consider removing links to them from this site to info@rtaesthetics.co.uk.

Refusal of Treatment

In accordance with UK legal requirements and to safeguard the best interests of our business, we hereby articulate the following terms pertaining to the refusal of treatment:

Right to Decline Treatment: We maintain an absolute right to decline the provision of treatment without any hesitations. This prerogative is fundamental to the preservation of safety, the upholding of the highest service standards, and the protection of the well-being of the client (you) and other clients.

2. Right to Appointment Cancellation: We retain the authority to cancel your appointment without prior notice and have the discretion to decline future bookings. This authority is exercised to ensure the optimal efficiency and effectiveness of our scheduling system and, when necessary, to safeguard the well-being of the client (you) and other clients.

3. Non-Disclosure of Medical Conditions: Should you fail to disclose any medical conditions that may impede your ability to undergo the treatment(s), we reserve the right to decline treatment(s) and charge you in full for the cancellation. This charge encompasses the cost of the treatment and/or the consultation, where applicable.

4. Out of assigned timescales: Should you fail to adher to the timescales of treatment(s) we reserve the right to decline treatment(s) and charge you in full for the cancellation.

Treatment Suitability

Our commitment extends to a thorough evaluation of a treatment’s suitability for you and its likelihood of success before any administration. In situations where, following this assessment, we ascertain that the treatment is not suitable for you, we will expeditiously communicate the reasons, using the medium of an in-person consultation, email, or postal correspondence. In such cases, your responsibility will be confined solely to the cost of the initial consultation, where applicable.

Liability

In compliance with UK law and for the protection of our business, we underscore the following terms related to liability:

  • RT Aesthetics shall not be liable, whether under contract, tort, or any other legal framework, for any economic loss, including, but not limited to, loss of profit, or for any other consequential, indirect, or special loss or damage arising in connection with the provision of goods and/or services to the client.
  • The client is obligated to provide RT Aesthetics with their comprehensive medical history and details of any pre-existing medical conditions prior to each treatment.
  • RT Aesthetics absolves itself of liability for any damage, including personal injury, that may result from the client’s failure to disclose pertinent medical information.
  • By undergoing treatment, the client commits to adhering to all instructions and recommendations provided by or on behalf of RT Aesthetics concerning the care of the treated area.
  • These business terms do not serve to exclude or limit RT Aesthetics’ liability for death or any personal injury resulting from negligence on the part of RT Aesthetics.

Customer Feedback

We always welcome and appreciate feedback from all of our clients, whether this is positive or negative as it allows us to improve our service to you. We would love to hear what you think about RT Aesthetics. Please feel free to email us your thoughts to info@rtaesthetics.co.uk.

Intolerance & Allergy Testing Medical Disclaimer:

Our testing service and the information provided on this website are not intended to diagnose medical conditions, nor should they replace professional medical advice, diagnosis, or treatment. If you have a medical condition or concerns about your health, you should always consult your physician or a qualified healthcare provider. Any questions or concerns regarding medical conditions or symptoms should be addressed by a medical professional. Do not ignore or delay seeking professional medical advice based on information you have read on this website.

Any potential diagnoses suggested by our testing service or information provided here must be reviewed and confirmed by a qualified medical practitioner. If you suspect you are experiencing a medical emergency, contact your physician or emergency services immediately.

The information on this website is provided for general informational purposes only, and reliance on it is at your own risk. Some content may be provided by third parties, and we cannot verify the accuracy, completeness, or reliability of such content.