Terms & Conditions

Please read our full terms and conditions along with our terms of service

Please read our full terms and conditions. These terms are deemed to be accepted by the Client/Customer by virtue of, but not limited to, any of the following:

  • Written acceptance by an authorised signatory
  • Emailed acceptance from an authorised signatory
  • Attempted payment via any means, whether or not the payment is honoured; or
  • Utilisation of RT Aesthetics services, such as calling us, submitting your details on our website, visiting our website, emailing us, visiting our clinic, writing to us, or using our social media platforms to engage with us.

Consultation & Treatment Deposits

Consultations are charged at £10 and this will be taken upon booking to secure the face-to-face consultation appointment.

There is a £7.50 PPE USSAGE charge for all treatment bookings.

Laser Hair Removal Consultations & Patch Test are charged at £20 and covers the cost of the laser used and your face-to-face consultation. Every new client MUST have a patch test and payment will be taken upon booking to secure the consultation and patch test.

We require a deposit payment to book any treatment or consultation appointment. Deposits will be taken by card payment, at the time of booking.

Your appointment will be confirmed by Email.

An appointment reminder SMS is sent to you 48 hours before your appointment and email is sent 72 hours before.

Any appointment must be rescheduled within 48 hours notice. You will lose your deposit if you cancel after this time, or do not turn up for you appointment.

All deposit payments are non-refundable upon booking.

Cancellation Policy

The cancellation policy is in place as a courtesy to both our practitioner and other clients.

For cancellations, please contact the clinic within 48 hours prior to your appointment. Your deposit will be forfeited if you fail to attend or cancel your appointment with less than 48 hours notice. You will be required to pay another deposit payment for a new appointment. Arriving late for your appointment will result in a reduction in your treatment time.


  • To cancel or rearrange any appointment please call the clinic on 0191 649 8699.
  • There is a link in your confirmation email to reschedule yourself.
  • Or you can send us an email at info@rtaestheticsc.co.uk
  • Please be advised we require a minimum notice of 48 hours to cancel or rearrange a consultation or treatment booking.

– All deposits are non-refundable upon booking.
– Consultations are charged at £10.
– Laser Hair Removal patch test’s are charged at £20.

We offer a full refund on any payment made for a treatment or course of treatment within 5 days of purchase, prior to the treatment being delivered. There will be a £30 admin charge for this.

Courses of Treatments – Any treatment (which is part of a course) cancelled with less than 48 hours notice will be deducted from the course total.


Arriving late for your appointment will result in a reduction in your treatment time. We will only the carry out the treatment within the booked time.

Late arrival resulting in your treatment being cancelled or rebooked will also result in the loss of any deposit or deducted from your course sessions.


A £50 charge is applied for all no show appointments. This will be taken from the card used for booking.



We will only exchange any unopened products returned to us in a saleable condition with an original receipt within 7 days of purchase. Unfortunately opened products cannot be refunded, unless damaged. If goods are damaged this must be reported to us within 48 hours and can be exchanged in our clinic.

Treatments and Packages:


We will only exchange any unopened products returned to us in a saleable condition with an original receipt within 7 days of purchase. Unfortunately opened products cannot be exchanged. If goods are damaged this must be reported to us within 48 hours and can be exchanged in our clinic only.

Treatments and Packages:

We offer a full refund on any payment made for a treatment or course of treatment within 5 days of purchase, prior to the treatment being delivered. There will be a £30 admin charge for this.

ALL deposit payments are non-refundable.

Treatments which have taken place, will not be refunded in any circumstances.

We cannot refund any package or course that has already commenced.

Any adverse reaction must be reported to us by telephone or email within 48 hours of your appointment.

The only exception to this policy is a serious or long term illness that contra-indicates the treatment, confirmed by a medical certificate.

All courses of treatments and gift vouchers must be completed within 12 months of the date of purchase or within the time specified.

Scratch ‘N’ Win

When you book a treatment appointment with us we may offer you a chance to win with our Scratch ‘N’ Win cards. There is the chance to win one of the following prizes:

  • £500 Gift Card
  • £250 Gift Card
  • 5% Off Next Treatment
  • £25 Gift Card Towards Next Treatment
  • 342 On Any Products
  • Sorry You Did Not Win This Time, Refer A Friend & Get £25

If you win one of these prizes it must be used within 28 days of issue and cannot be used in conjunction with any other offer or promotion. You cannot use this towards the treatment you have booked in for to receive the scratch card and can only be used on a new treatment appointment. Gift cards and discount offers can only be used on treatments not products or intolerance testing. We reserve the right to stop this offer at any point.

Treatment Disclaimer

Due to the nature or non-surgical and non-invasive treatments that we offer, we cannot guarantee results. Results will vary from person to person. Factors such as lifestyle, medical history and age can effect your results and the longevity of results. The results shown are from clients and are typical, however the results are not guaranteed.

This website provides information regarding weight loss, body sculpting, facial treatments, intolerance testing and laser hair removal. It is intended to assist individuals to make an informed decision about the treatments that we offer. We do not offer medical advice or diagnosis any medical condition.

This site is intended to provide our users with educational information only.

Please take a look at our Privacy Policy

Medical Disclaimer

While we endeavour to ensure that the information on this website is correct, we do not warrant that it is accurate, complete or up to date. We may make changes to the material on this website, or to the Products described in it, at any time without notice.

Information on RT Aesthetics website is not intended as a substitute for medical advice and may not be used to diagnose or treat any health condition without the consultation of a qualified health care provider.

Any data contained on the website is provided for guidance only and is not intended to be definitive. To the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms which but for these terms might have effect in relation to this website. You must bear the risks associated with the use of the internet. This clause does not affect your statutory rights.

We accept no responsibility for the content of sites unrelated to www.rtaesthetics.co.uk which we may have links with or for any content displayed on this site. The existence of links from to other sites does not imply www.rtaesthetics.co.uk endorsement of the sites’ entire content (due to the changing nature of the net) or of their officers or employees. However, if you have a complaint about a particular site to which www.rtaesthetics.co.uk has a link, please write to us with details and we will consider removing links to them from this site to: info@rtaesthetics.co.uk.

Refusal of Treatment

We have the right to refuse you treatment without reservation. If you do not advise us of any medical conditions that may hinder you from having the treatment we reserve the right to refuse treatment to you and charge you fully for the cancellation. This charge maybe the full cost of the treatment and consultation.

Treatment Suitability

We will always assess whether treatment is suitable for you, or likely to be successful before any treatment is carried out. If we deem the treatment unsuitable for you, we will inform you as to the reasons why either face to face, email or post. You will only be liable for the cost of the initial consultation, where this is applicable.


RT Aesthetics will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services that we offer to the client. It is the client’s responsibility to ensure that he or she provides RT Aesthetics with all relevant medical history and pre-existing medical conditions before each treatment.

RT Aesthetics will not be liable for any damage, including personal injury, sustained as a result of the client’s failure to disclose such details. By having a treatment, the client agrees to comply with all instructions and/or recommendations given to them by or on behalf of RT Aesthetics regarding the care of a treated area. Nothing in these terms of business shall exclude or limit RT Aesthetics liability for death or any personal injury resulting from RT Aesthetics negligence.


We always welcome and appreciate feedback from all of our clients, whether this is positive or negative as it allows us to improve our service to you. We would love to hear what you think about RT Aesthetics

Please feel free to email us your thoughts to info@rtaesthetics.co.uk


We aim to exceed all our clients expectations and provide them a first class service and enjoyable experience. However we recognise that sometimes things go wrong. The quickest and most effective way of resolving any problem is to contact us either by telephone or email. We will listen carefully to your concerns and do what we can to correct any problems and provide a suitable solution.

Please expect a response within 5 working days after submitting your complaint to us.

Refer A Friend Terms & Conditions

For every friend or family member you refer to RT Aesthetics you will receive £25 treatment credit and for every 5 clients you refer you will receive an additional £100 treatment credit – thats £225 per 5 clients you refer. Once your referral has completed their treatment and paid their invoice you will receive an email confirmation. Wait 30 Days for the credit to be applied. You can now spend your treatment credit on any of our treatments. Please note that the credit is only valid for 3 months. Your free credit cannot be used towards any special offer, packages, gift cards or intolerance testing. Your credit is non-transferable to anyone else and cannot be used on the same day as your referral. Credit can only be used 30 days after your referral has paid there invoice and is valid 90 days from that date.

Membership Terms & Conditions

Membership is not refundable or transferable. Payments are payable on 1st of each month via direct debit. Six month subscription applies to all memberships. At the end of your six month subscription your membership will renew on a monthly basis until you notify us to cancel. Discount is only available to the named member and cannot be used in conjunction with any offers or promotions unless stated in the offer. RT Aesthetics reserves the right to alter these terms and conditions or withdraw the scheme at any time. RT Aesthetics reserves the right to refuse or cancel membership when a member is not abiding by the terms and conditions. When joining members’ may be required to show photographic ID with proof of billing address. Treatments are subject to availability so we recommend that for peak times such as weekends, treatments are booked in advance to avoid disappointment. We reserve the right to refuse any treatment on medical grounds and/or if we consider it inappropriate in our professional opinion. Failure to attend for a pre-booked treatment without notifying us will result in 50% of the cost for the appointment being deducted from your account.

Ending Your Membership 

A six month subscription applies to all memberships and if you cancel before this period you may be subject to exit fees. Please read below to find out about our cancellation policy. You can cancel your membership by the following means:

  • Email – info@rtaesthetics.co.uk
  • Phone – 0191 649 8699
  • Writing – RT Aesthetics LTD, The Knowles, Front Street, Whickham, NE16 4SN

Within 14 Days

You have the right to cancel your membership free of charge within the first 14 days of signing up. If you cancel within 14 days but have used any of the benefits within the membership you will be liable to pay for ANY services used at the full price with no discount. For example, if you signed up for the Silver Membership and used the facial treatments you would be liable to pay £150.00.

Between 14 days & six months

You have the right to cancel your membership between 14 days and six months but will be liable for an exit fee of £99.99 plus any additions months not paid for at half price. For example, if you cancel your Gold Membership but have only paid 2 months you would be liable to pay the following:

  • Exit Fee – £99.99
  • 4 Months Membership At Half Price – 4 x £49.99 = £199.96
  • Total Cancelation Fee £299.95

After 6 Months

You have the right to cancel your membership free of charge at the end of your 6 payment or 6 months of membership. If you cancel within the same month of using any of the benefits within the membership you will be liable to pay for ANY services used at the full price with no discount. For example, if you signed up for the Silver Membership and used the facial treatments you would be liable to pay £150.00.

Package Direct Debit Terms & Conditions

Spread the cost with our direct debit scheme with no credit check. Our direct debit scheme allows you to pay a deposit payment between 40 – 80 percent of the treatment value on the day of invoice. You can then split the other payments into 2 – 4 monthly payments. This will be fully explained during the face-to-face consultation appointment and a plan built around you. With our packages we set out the amount you pay at invoice and the future payments. Please check the special offers page for more information on the latest packages and pricing. The Borrower (Client) shall be liable for all costs, expenses and expenditures incurred including, without limitation, the complete legal costs of the Lender incurred by enforcing this Note as a result of any default by the Borrower and such costs will be added to the principal then outstanding and shall be due and payable by the Borrower to the Lender immediately upon demand of the Lender. In the case of the Borrower’s default and the acceleration of the amount due by the Lender all amounts outstanding under this Note will bear interest at the rate of 8.00 percent per annum from the date of demand until paid.

Intolerance Testing Medical Disclaimer:

Our test and this website does not make a medical diagnosis nor is it intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified health provider if you have a medical condition or with any questions you may have regarding a medical condition and/or medical symptoms. Never disregard professional medical advice or delay in seeking it because of something you have read on this website. All probable or possible diagnoses generated by the test or this website need to be discussed and confirmed with a qualified medical practitioner. If you think you may have a medical emergency, call your doctor or the emergency services immediately. Reliance on any information provided by this website is solely at your own risk. Some of the content on this website may be provided by third parties and we are not in a position to verify this content. We do not warrant that any such third party content is true, accurate or complete.

No Unlawful or Prohibited Use

As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

Terms Of Service

TERMS OF SERVICE —- OVERVIEW This website is operated by RT Aesthetics LTD. Throughout the site, the terms “we”, “us” and “our” refer to RT Aesthetics LTD. RT Aesthetics LTD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

The Law

The above terms and condition are subject to have jurisdiction in courts of the United Kingdom.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall RT Aesthetics LTD, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless RT Aesthetics LTD and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of The Knowles, Front Street, Whickham, UKM, NE16 4SN, United Kingdom.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at info@rtaesthetics.co.uk.