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Consent to Use Saved Card Details for Payment

By booking any service or providing your payment card details to RT Aesthetics Ltd, you expressly consent to the following terms and conditions:

  • Authorisation: You authorise RT Aesthetics Ltd to use the payment card details you provide for the purpose of processing payments for any charges, fees, or costs associated with the services and products offered by RT Aesthetics Ltd, including but not limited to treatment fees, consultation fees, and any other charges incurred.
  • Stored Card Details: RT Aesthetics Ltd will securely store the payment card details provided by you at the time of booking. These details will be stored in compliance with applicable data protection laws and industry standards to ensure the security and confidentiality of your information.
  • Payment Deductions: You acknowledge and agree that RT Aesthetics Ltd may use the stored payment card details to charge your card for the payment of any fees, charges, or costs incurred in connection with the services or products you have booked or received.
  • Notification: RT Aesthetics Ltd will make reasonable efforts to notify you in advance of any payment to be deducted from the stored card details. This notification may include but is not limited to email correspondence and billing statements.
  • Responsibility: It is your responsibility to ensure that the payment card details provided are accurate and up to date. You are also responsible for keeping your card details valid and for promptly notifying RT Aesthetics Ltd of any changes to your card information.
  • Dispute Resolution: In the event of any dispute regarding charges made using the stored card details, you agree to contact RT Aesthetics Ltd promptly to resolve the matter. Any disputed charges will be handled in accordance with our standard dispute resolution procedures.

Payment Dispute Resolution Procedures

At RT Aesthetics Ltd, we are committed to providing our services while adhering to UK law and regulations. To ensure transparency and protect our business interests, we have established the following detailed payment dispute resolution procedures:

1. Contacting Us: If you have concerns, queries, or disputes regarding charges on your payment card, it is imperative that you promptly contact our customer support team using the official contact details provided on our website. Your prompt communication allows us to address the matter efficiently.

2. Informal Resolution: We are dedicated to resolving payment disputes amicably and directly with you. We firmly believe that most payment disputes can be successfully resolved through open and transparent communication. Our commitment is to work diligently with you to find a fair and just solution.

3. Formal Dispute Resolution: In situations where an informal resolution is not feasible or when further investigation is warranted, we may initiate a formal dispute resolution process. This formal procedure may involve collecting comprehensive information, conducting thorough investigations, and engaging with relevant parties to reach a just and equitable resolution.

4. Charge for Fraudulent or Unauthorized Disputes: In the event that you initiate a payment dispute that is subsequently determined to be fraudulent or unauthorized by RT Aesthetics Ltd, the following terms and conditions apply:

4.1. Dispute Handling Fee: RT Aesthetics Ltd retains the right to charge a handling fee of £200 plus VAT for any payment dispute found to be fraudulent or unauthorized. This fee is intended to recover the administrative and investigation costs incurred by our business as a result of such disputes.

4.2. Fraudulent Disputes: A fraudulent payment dispute is defined as a dispute made without a valid reason, with the intention to evade payment for services or products that have been legitimately received from RT Aesthetics Ltd. Fraudulent disputes may also encompass disputes initiated without adhering to the agreed-upon payment dispute resolution procedures.

4.3. Unauthorized Disputes: An unauthorized payment dispute refers to a dispute initiated without proper authorization or in contravention of the terms and conditions agreed upon when booking services with RT Aesthetics Ltd.

4.4. Resolution of Fraudulent or Unauthorized Disputes: Upon your initiation of a payment dispute, should RT Aesthetics Ltd determine the dispute to be fraudulent or unauthorized, you will be duly notified of the outcome. The handling fee will be charged to your account. Additionally, we reserve the right to take further legal action, as required, to recover the disputed amount.